Refund policy
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return items within 14 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Return Process
- Contact Us: Reach out to our customer service team at hello@dardacats.com to initiate a return.
- Receive Instructions: We’ll provide you with detailed return instructions and a return authorisation number.
- Ship the Item: Securely package the item and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
Once we receive and inspect the returned item, we’ll process your refund or exchange promptly.
Contact Us
For any questions or assistance regarding shipping and returns, please contact our customer support team at hello@dardacats.com or via the following link. We’re here to help ensure your experience with Dardacats is exceptional.